Return Policy

Return Conditions

We want you to be happy with your purchase. If you are not satisfied with an item, you may return it to us within 30 days of purchase, provided the item is in its original condition and packaging.

Items must be unused, unopened, and in their original packaging. We cannot accept returns for items that have been used, damaged, or are missing parts or accessories.

Eligible Items

Most items in our shop are eligible for return, including:

• Unopened stationery items
• Art supplies in original packaging
• Paper goods that have not been used
• Tools and accessories in original condition

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used items
• Personalized or custom-made products
• Items damaged by misuse
• Items returned after the 30-day period

Return Process

To return an item, please contact us first at contact@plexirongrizelon.world or call us at +35318726855. We will provide you with return instructions and a return authorization.

Please include your original receipt or proof of purchase with your return. Items should be securely packaged to prevent damage during transit.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Shipping costs for returns are the responsibility of the customer, unless the item was defective or we made an error in your order.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

Defective Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, and we will cover the return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping method to ensure your return reaches us safely.

For defective items or our errors, we will provide a prepaid return shipping label. Please contact us to arrange for return shipping in these cases.

We are not responsible for items lost or damaged during return shipping. Please package items securely to prevent damage.

Processing Time

Once we receive your returned item, we will inspect it within 2-3 business days. If the return is approved, we will process your refund immediately.

Refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution. Please allow additional time for the refund to be reflected in your account.

Store Credit Option

If you prefer, we can issue store credit instead of a refund. Store credit never expires and can be used for any purchase in our shop.

Store credit is issued immediately upon approval of your return and can be used right away for your next purchase.

Damaged in Transit

If you receive an item that was damaged during shipping, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.

Please keep all original packaging and documentation when reporting shipping damage, as this may be required for insurance claims.

Questions

If you have questions about our return policy, please contact us:

Email: contact@plexirongrizelon.world
Phone: +35318726855
Address: 5 - 6 Meetinghouse Ln, Mary's Abbey, North City, Dublin 7, D07 YP89, Ireland

Our customer service team is available to assist you with any questions or concerns about returns, exchanges, or refunds.

Last updated: 2025